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BPO buzz

Where in India are most BPO companies situated?
Take the Rediff Biz Quiz and find out how much you know about India and its BPO companies.

1. What is the name of the BPO company that TCS and HDFC have set up together?
a) Intelenet
b) Customervantage
c) EXL Services

2. Where in India are most BPO companies situated?
a) Bangalore
b) Greater Mumbai
c) National Capital Region

Wrong! Try again..
Wrong!
The correct answer is National Capital Region.
According to a Nasscom-KPMG survey, the NCR region -- that comprises Delhi, Gurgaon and Noida -- has the highest number of BPO and IT-enabled services companies -- a total of 103. Bangalore comes second with 65 and Mumbai third with 59. Fourth is the Hyderabad-Secunderabad region with 43 companies and fifth is Chennai with 34 companies. There are estimated to be a total of 374 companies in BPO and ITES in India.
Correct!
According to a Nasscom-KPMG survey, the NCR region -- that comprises Delhi, Gurgaon and Noida -- has the highest number of BPO and IT-enabled services companies -- a total of 103. Bangalore comes second with 65 and Mumbai third with 59. Fourth is the Hyderabad-Secunderabad region with 43 companies and fifth is Chennai with 34 companies. There are estimated to be a total of 374 companies in BPO and ITES in India.

3. At what rate did India's BPO and call centre business grow in 2002-03?
a) 55%
b) 70%
c) 65%

Wrong! Try again..
Wrong! The correct answer is 65 per cent.
The buzz about Indian companies in BPO and IT-enabled services is quite high. BPO began with multinational companies like GE, British Airways and American Express using India as a back office hub. Today a large number of independent or third party ITES/BPO companies have come up. Even when the IT services business had slowed down, BPO sector in India kept growing. Overall this sector grew at over 65 per cent, with revenues touching Rs 117 billion in 2002-3 compared to Rs 71 billion in 2001-02.
Correct!
The buzz about Indian companies in BPO and IT-enabled services is quite high. BPO began with multinational companies like GE, British Airways and American Express using India as a back office hub. Today a large number of independent or third party ITES/BPO companies have come up. Even when the IT services business had slowed down, BPO sector in India kept growing. Overall this sector grew at over 65 per cent, with revenues touching Rs 117 billion in 2002-3 compared to Rs 71 billion in 2001-02.

4. Which US state cancelled an outsourcing contract that was already awarded to TCS?
a) New Jersey
b) Indiana
c) Maryland

Wrong! Try again..
Wrong! The correct answer is Indiana.
The State of Indiana cancelled a $15.4-million contract that was given to leading software exporter TCS . The contract was for upgrading Indiana state computers for processing unemployment claims. No company from Indiana State had bid for the contract and TCS' bid was reported to be about $8 million less than the next lowest bid. The award of the contract created a controversy after a local paper campaigned against it saying the state taxpayers' money would be used to give jobs to foreign workers. Indiana Governor Joe Kernan cancelled the contract to TCS.
Correct!
The State of Indiana cancelled a $15.4-million contract that was given to leading software exporter TCS . The contract was for upgrading Indiana state computers for processing unemployment claims. No company from Indiana State had bid for the contract and TCS' bid was reported to be about $8 million less than the next lowest bid. The award of the contract created a controversy after a local paper campaigned against it saying the state taxpayers' money would be used to give jobs to foreign workers. Indiana Governor Joe Kernan cancelled the contract to TCS.

5. Which BPO company that had former Infosys executive, Phaneesh Murthy as its advisor was acquired by iGate?
a) Quintant
b) Primentor
c) 24/7 Customer

Wrong! Try again..
Wrong! The correct answer is Quintant.
In July last year, iGate Global Solutions, formerly Mascot Systems, bought a 51 percent stake in Quintant Services for Rs 86.9 crore. Phaneeesh Murthy who was the key advisor to Quintant was roped in then as CEO of iGate. Less than four months before its acquisition Quintant had raised $29.8 million as initial funding from investors including its promoters, GMR Group, who would hold a majority stake in the company and Phaneesh Murthy, among others.
Correct!
In July last year, iGate Global Solutions, formerly Mascot Systems, bought a 51 percent stake in Quintant Services for Rs 86.9 crore. Phaneeesh Murthy who was the key advisor to Quintant was roped in then as CEO of iGate. Less than four months before its acquisition Quintant had raised $29.8 million as initial funding from investors including its promoters, GMR Group, who would hold a majority stake in the company and Phaneesh Murthy, among others.

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Compiled by: Priya Ganapati



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